Returned Goods Policy

GeneralIn the event that you would like to return to Pacira Pharmaceuticals, Inc. (“Pacira”) an iovera° product, this “Returned Goods Policy” sets forth the necessary requirements. All returns are subject to the iovera° General Terms and Conditions.

Return AuthorizationBefore returning any product, you must obtain a Returned Goods Authorization (“RGA”). An RGA can be obtained by contacting iovera° Customer Service at 1-800-442-0989 or ioveraReturns@icsconnect.com or by fax at 1-833-958-2048. You must follow all instructions provided with the RGA.

RGAs must be used within thirty (30) calendar days of issuance. All returns which do not have prior authorization will be denied credit or an exchange.

Eligibility for Credit or ExchangeWhether returns related to product defect are eligible for credit or exchange will be determined pursuant to the Warranty set forth in the iovera° General Terms and Conditions. For all other returns, Pacira reserves the right to determine, in its sole discretion, whether returned product is eligible for credit or exchange.

To seek an exchange or credit for reasons related to order processing or shipment error, an RGA must be requested within thirty (30) calendar days of the invoice date. Products also must be returned in original, saleable condition to be eligible for credit or exchange.

Credit valued at the invoiced purchase price will be issued for authorized returns upon confirmation of receipt of the product by Pacira. You should include a copy of the original packing slip or invoice with any returned product. Exchanges issued prior to return of product will be issued at no cost subject to confirmation of receipt of the product by Pacira within thirty (30) calendar days of issuance of the RGA. Pacira is not responsible for returns lost and/or damaged in transit.

Any product received by Pacira that does not meet all of the above conditions will be returned to sender at the sender’s expense.